Refund policy

Return and Refund Policy

Thank you for shopping with Roberts Repair & 3D Printing Service. Because every item is made to order on our 3D printers, please read our return terms below.

30-day window
You have 30 days after receiving your item to request a return.

Damages, defects, and issues
Please inspect your order as soon as it arrives. If your item arrives damaged, broken in transit, or has a printing defect, contact us immediately at info@roberts-repair-service.net or 740-274-6209 with your order number and photos of the issue. We will make it right with a replacement or a full refund — whichever you prefer.

Non-defective returns
Because each item is printed just for you, non-defective returns are accepted at our discretion. If approved, the buyer is responsible for return shipping, and items must be unused and in their original condition. Refunds are issued to the original payment method once the return is received and inspected.

Non-returnable items
Custom, personalized, or made-to-specification orders (for example, items printed with your chosen colors, sizes, or custom text) cannot be returned unless they arrive damaged or defective.

Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days.

Exchanges
The fastest way to get the item you want is to return the item you have and place a new order once the return is accepted.